Privacy Policy

Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and customers.

1.2 This policy applies where we act as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we," "us," and "our" refer to Woody's, a local newsagent and post office in Bishopton, Scotland.

The Personal Data We Collect

2.1 We may process data enabling us to get in touch with you ("contact data"). This may include your name, email address, telephone number, and postal address.

2.2 We may process your website user account data ("account data"). The account data may include your name, email address, account creation and modification dates, and order history.

2.3 We may process information relating to transactions, including purchases of goods and/or services through our website ("transaction data"). The transaction data may include your name, contact details, and transaction details. Note that we do not store payment card details; payments are processed by our payment service provider.

2.4 We may process data about your use of our website and services ("usage data"). This data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.

Purposes of Processing and Legal Bases

3.1 Operations - We may process your personal data for the purposes of operating our website, processing and fulfilling orders, and providing our services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.2 Relationships and Communications - We may process your contact data, account data, and transaction data for the purposes of managing our relationships and communicating with you by email or telephone about your orders. The legal basis for this processing is our legitimate interests, namely maintaining relationships and ensuring the proper administration of our business.

3.3 Research and Analysis - We may process usage data and transaction data for the purposes of researching and analysing the use of our website and services. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving, and securing our website and services.

3.4 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis for this processing is our legitimate interests, namely protecting our website, services, and business.

Providing Your Personal Data to Others

4.1 We may disclose your personal data to our insurers and/or professional advisers as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, and obtaining professional advice.

4.2 Financial transactions relating to our website and services are handled by our payment services provider. We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments and refunds.

4.3 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

International Transfers of Your Personal Data

5.1 The hosting facilities for our website are situated in the United Kingdom.

Retaining and Deleting Personal Data

6.1 Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.

6.2 We will retain your personal data as follows:

Contact data will be retained for a minimum period of 12 months following the date of the most recent contact between you and us, and for a maximum period of 24 months following that date.
Account data will be retained for 24 months following the date of closure of the relevant account.
Transaction data will be retained for a minimum period of 6 years following the date of the transaction, as required by law.
Communication data will be retained for 12 months following the date of the communication in question.
6.3 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

Your Rights

7.1 In this Section, we have listed the rights that you have under data protection law.

7.2 Your principal rights under data protection law are:

(a) the right to access - you can ask for copies of your personal data;

(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e) the right to object to processing - you can object to the processing of your personal data;

(f) the right to data portability - you can ask that we transfer your personal data to another organization or to you;

(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/].

7.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.